Overseas Trading

• Our Prices
• Payments 
• Supply times & availability
• Shipping Information
• Taxes - VAT
• Customs & Duties

Our Prices

All product prices are quoted in UK Sterling exclusive of carriage and UK VAT (where applicable), which is charged at prevailing rates on the date of invoicing.

Where applicable, carriage and VAT will be added to your total invoice amount.

Payments

Payment is to be made by bank transfer therefore please ensure you instruct your bank to pay the Sterling value of your order.

You will be liable for any bank charges levied by both the paying and the receiving bank.

Our bank details including IBAN number and BIC code can be found at the bottom of your order confirmation.

Supply times and availability

In planning your event schedule, please note that overseas bank transfers can take up to 7 business days to reach our account, also, as stated on the ordering and payment options page our quoted supply time begins from receipt of cleared funds, you need to allow for the shipping time to the final destination - and possibly additional delays for customs clearance if the final destinationis outside the UK.goods. 

If you are therefore running to a particularly tight schedule and have any concerns over timing please first call us to discuss your requirements - we will do everything we can to help meet your requirements.

You can contact us via email or telephone +44 84 52 57 58 18.

Shipping

Please click on this link to the shipping information page for your shipping options.

VAT

Product sales

1. EU Destinations

If we deliver goods to locations within the EU and you can provide us with a valid EU VAT number, we will be able to zero-rate our supply to you. If the goods are delivered to a location within the UK we will have to charge VAT at the prevailing UK rate of VAT (17.5%).

2. Other Overseas Destinations

Deliveries of goods to destinations outside the EU are exempt from UK VAT.

Services

The VAT rules relating to the provision of exhibition services are complex. As a general guideline, the following rules apply but please contact us direct for further information if you are an overseas customer exhibiting in the UK.

1. Exhibition services provided by promoteright at locations within the UK

VAT will be chargeable at the prevailing standard rate of UK VAT. Refunds of VAT may be available to you through the international VAT recovery procedures, contact your local VAT office or Chamber of Commerce for further information.

2. Exhibition services provided by promoteright at locations within the EU (excluding the UK)

If you are a UK based company and we perform hire or installation services for you in another EU country, we will charge you UK VAT at the prevailing rate.

If you are an EU based customer we will charge you VAT at the prevailing UK rate which you may be able to recover.

If you are a non-EU based company the provision of our services is exempt from VAT

If you are looking to reclaim VAT on your exhibition costs you should also see our VAT page for information on VAT refunds, and you may find the following website useful : www.taxbackinternational.com.

CUSTOMS & DUTIES

When ordering goods from promoteright.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination.

Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Additionally, please note that when ordering from promoteright.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries may be subject to opening and inspection by customs authorities.